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Billing Questions:

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Why was my credit card denied?

There are many reasons why an order comes back denied by your financial institution. Most common are:
  • insufficient funds available (tax is not added to the listed price)
  • your card has expired
  • your billing address does not match the card statement.
  • cvv/cvv2 number incorrect or incomplete

Please contact our Billing Department using our feedback form, email, or call toll-free (U.S. and Canada only) at 888-575-8383. You can also call 669-208-0364 or send a fax to 408-716-2626.

I'm not getting my password or other emails from Friendfinder Inc!

How do I contact your Customer Service Department?
How do I submit a suggestion for improvement?

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